Cancellation & Rescheduling Policy

Cancellation & Rescheduling Policy

Due to the nature of our business model, all appointments are scheduled within a two-hour arrival window. We cannot guarantee exact arrival times.

Customers grant Independent Service LLC access to the job site 24 hours a day, 7 days a week, 365 days a year, unless otherwise agreed upon in writing. Refusal to provide access to the job site constitutes a violation of this agreement.

Cancellations or rescheduling with less than 24 hours notice will result in a $250 fee.

If Independent Service LLC is terminated without just cause after work has been scheduled or started, the customer will be charged a minimum of five thousand dollars ($5,000) in liquidated damages.

We reserve the right to refuse future service to any customer who repeatedly cancels, no-shows, or denies access to the job site.